IT Technician
Description
Job Title: IT Technician
Location: Cambridge, OH (with light travel to Zanesville, OH)
Department: Information Technology
Reports To: IT Director
Summary AMG Vanadium (AMG V) is seeking a motivated and detail-oriented IT Technician to join our Information Technology team. In this role, you will play a crucial part in ensuring the smooth operation and maintenance of our network infrastructure and providing essential technical support to our end-users across our Cambridge and Zanesville, Ohio facilities. This position is ideal for an individual looking to grow their career in network administration within a dynamic manufacturing environment.
Responsibilities and Duties
- Lead by example and comply with all AMG V safety and environmental requirements and Company policies and procedures, including AMG's Code of Business Conduct.
- Embrace and promote the AMG V culture in all day-to-day activities; foster and promote a positive, respectful work environment that is aligned with AMG's Values.
- Perform routine hardware maintenance, installation, and configuration of network devices, workstations, and peripherals.
- Provide direct interface and technical support to end-users for troubleshooting hardware, software, and network connectivity issues, ensuring timely resolution.
- Manage the lifecycle of end-user computing equipment, including replacing computers and preparing them for deployment.
- Assist with user account management, including onboarding new employees with necessary system access and equipment setup, and offboarding departing employees.
- Monitor network performance and troubleshoot basic network problems, escalating complex issues to senior IT staff as needed.
- Assist in maintaining network security protocols and access controls.
- Document network configurations, procedures, and troubleshooting steps.
- Participate in continuous improvement initiatives within the IT department.
- Perform other duties as assigned by management.
Qualifications/Skills/Requirements
- Associate's in Information Technology, Computer Science, or a related field, industry certifications, or equivalent practical experience.
- 1-2 years of experience in a technical support or junior IT role, preferably with some exposure to network environments.
- Basic understanding of network concepts (TCP/IP, DNS, DHCP) and hardware (routers, switches, firewalls).
- Proficiency in troubleshooting Windows operating systems and common software applications.
- Experience with hardware installation, maintenance, and replacement.
- Familiarity with user account management and IT onboarding/offboarding processes.
- Exceptional interpersonal and communication skills (written and verbal) with the ability to explain technical concepts to non-technical users.
- Strong problem-solving and analytical skills with excellent attention to detail.
- Ability to work independently and as part of a team in a fast-paced environment.
- Must be able to travel light between Cambridge, OH and Zanesville, OH as required.
AMG Vanadium LLC offers a competitive wage and benefit package and is an Equal Opportunity Employer. Qualified applicants apply online: www.amg-v.com/careers and click the “Apply Now” link.